TOP TIER ENGINEERS
Our Technology Engineers – or Hammers as we like to call them – have spent years refining their craft. Each is gifted, senior technologist with years of training, education and experience.
Hammers have the skills, abilities, know-how and uncommon sense to resolve issues correctly, and completely, at first contact.
Each Support Squad is made up of a Team of Hammers
Support Squads are dedicated teams of senior engineers (Hammers) who are assigned to a specific client. Learn More
Tired of getting lost in the NOC?
Most Managed Services Providers (MSPs) tout the virtues and benefits of their Network Operations Center (NOC) to support your organization. The idea is that when your team members have a problem, they contact a vast service center, or call center for help. In these call centers, the initial point of contact is an entry-level support tech, who is simply the gatekeeper to the support monolith.
We don’t get it.
We believe that service and support is personal.
So, we’ve built a different Managed Services Model where our Clients have a dedicated team – or Support Squad – of incredibly seasoned and experienced senior support engineers, perfectly assembled to their wants, needs and desires.
When your team members need help, they will connect directly to their dedicated Support Squad….and the Senior Engineer they connect with will have the skills and ability to help.
The idea is that support calls get resolved immediately, no gatekeepers, no bureaucracies, just Hammers.
Makes an incredible amount of sense, doesn’t it. So, let’s talk about how we can be of service to your organization.
fully customized it Programs
St. Louis, MO (HQ)
N. Sioux City, SD