Help Desk

as a service

We believe that service and support is personal.

SO, WE PROVIDE YOU WITH A dedicated team – or Support Squad – of incredibly seasoned and experienced senior support engineers, perfectly assembled to YOUR REQUIREMENTS AND CULTURE.

Service Offering Overview

managed services for help desk

At AuditSolv, we understand that IT departments are the bedrock of any organization. We also understand that in today’s climate, it is incredibly difficult to flesh out a team that has all the technical requirements, knowledge, and skills for a growing and complex IT infrastructure. That’s where we come in.

With our Help Desk as a Service (HDaaS) programs, we provide comprehensive services to ensure that your users and their devices (desktops, laptops, tablets) are expertly supported.

It’s About Resolution at First Contact

You and your team will know your dedicated Support Squad senior engineers on a first name basis. More importantly, you will experience an entirely different realm of support, as our mission is to solve each issue at first contact…no hierarchy, no transfers to other agents, just really smart, highly experienced Help Desk Engineers on the front line.

Superior Help Desk Engineers…Hammers

We call these heavy-hitters our Hammers and they are your experts for any of your Help Desk needs 8am – 5pm, every single day of the week. Whether you need End User Device Management, Ticketing or SLA Development/Alignment, our Hammers become your personal resource to get s*** done.

What’s Included

comprehensive services
for help desk

Scope & Coverage Integrity

Technical Support

Management & Oversight

Operations & Administration

Value-Centric Consultative Services

FOCUSED ON SERVICE

MANAGED SERVICES PURPOSE-BUILT FOR EXCEPTIONAL EXPERIENCES

and uncommon sense

Dedicated Support
Teams

Top Tier, Experienced
Engineers

Customer-Centric
KPIs

What’s Included

SERVICES SNAPSHOT

PROGRAM ALTERNATIVES

2 ways to engage

At AuditSolv, we understand that IT departments are the bedrock of any organization. We also understand that in today’s climate, it is incredibly difficult to flesh out a team that has all the technical requirements, knowledge, and skills for a growing and complex IT infrastructure. That’s where we come in.

With our Help Desk as a Service (HDaaS) programs, we provide comprehensive services to ensure that your users and their devices (desktops, laptops, tablets) are expertly supported.

Your Infrastructure

We have found that many of our prospective Clients have previously invested heavily in technical infrastructure that supports the way they do business and already has some level of integration with their overall technology strategy. In these cases, it just makes good business sense to avoid the disruptions caused by a technology rip-and-replace. With AuditSolv, your organization will continue to receive value from your previous technology investment and established standard operating procedures, integrations and communication protocols.

Our Infrastructure

We also have Clients who look to their Managed Service Provider for their pre-defined and pre-packaged technical infrastructure, tools and standard operating procedures. For these Clients, AuditSolv provides a non-intrusive, fully vetted, turn-key service delivery suite.

fully customized it Programs

audItsolv

10 + 2 =

Contact us

866.991.4782

Locations

St. Louis, MO (HQ)

Dallas, TX

Jacksonville, FL

N. Sioux City, SD